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Quick Help

Before contacting support:
  1. Search docs — Press Cmd+K / Ctrl+K to search
  2. Ask Triton — Chat with the AI assistant in Builder workspace
  3. Check Discord — Search for similar questions in discord.gg/triform
  4. Review logs — Check execution details in Properties → Executions

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Support Channels

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Community Discord

Best for: Quick questions, community help, sharing ideas
  • Server: discord.gg/triform
  • Response: Usually < 1 hour during business hours
  • Channels: #help, #general, #showcase, #feature-requests, #bugs

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Enterprise Support

For: Pro and Enterprise customers
  • Dedicated Discord channel
  • Phone and video support
  • Custom onboarding
  • 99.9% uptime SLA
Contact: Your account manager or enterprise@triform.ai

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Common Issues

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Can’t log in

  1. Allow popups for app.triform.ai
  2. Try incognito mode or clear cookies
  3. Check OAuth provider status (Discord, GitHub)
  4. For 2FA issues, resolve with your provider first

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Execution failing

  1. Check logs in Properties → Executions
  2. Verify input payload matches schema
  3. Test each component individually
  4. Confirm Project Variables are set
  5. Ask Triton: “Why did execution #[ID] fail?”

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Deployment not working

  1. Verify all components are configured and tested
  2. Check Project Variables for production
  3. Confirm API key has deployment permissions
  4. Check for circular dependencies

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API requests failing

  1. Verify API key is correct and active
  2. Use header format: Authorization: YOUR_KEY
  3. Set Content-Type: application/json
  4. Confirm payload matches input schema
  5. Check rate limits

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Reporting Issues

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Bugs

Report via: Bug icon in app, Discord #bugs, or support@triform.ai Include:
  • What you were doing
  • What you expected vs. what happened
  • Steps to reproduce
  • Screenshots (if helpful)

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Security Issues

Report to: security@triform.ai Do NOT post publicly or exploit the vulnerability. We acknowledge within 24 hours and reward responsible disclosure.

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Contact

Office: Götgatan 23, 116 30 Stockholm, Sweden Hours: Monday-Friday, 9 AM - 6 PM CET

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