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General Support

For questions, technical support, or assistance: Discord: discord.gg/triform
  • General questions: #help
  • Community discussion: #general
  • Response: Community-driven, usually < 1 hour

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Specific Inquiries

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Sales & Pricing

For: Enterprise quotes, volume pricing Email: sales@triform.ai
Phone: +46722 99 99 99 We’ll discuss:
  • Your use case and requirements
  • Appropriate plan tier
  • Custom pricing (Enterprise)
  • Onboarding and training
  • SLA and support options

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Partnerships

For: Integration partnerships, reseller agreements, co-marketing Email: sales@triform.ai Response time: 1 week Partnership types:
  • Technology integrations
  • Reseller/referral programs
  • Co-marketing opportunities
  • Strategic partnerships

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Press & Media

For: Press releases, media inquiries, interview requests Email: press@triform.ai Response time: 2 business days Available:
  • Press kit and brand assets
  • Executive interviews
  • Product demos
  • Customer stories

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Careers

For: Job opportunities, internships, working at Triform Discord: discord.gg/triform We’re hiring for:
  • Engineering (frontend, backend, ML)
  • Product management
  • Design
  • Customer success
  • Sales

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Social Media

Follow us for updates, tips, and community: Twitter/X: @triformai
LinkedIn: linkedin.com/company/triformai
YouTube: Coming soon
Discord: discord.gg/triform

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Office

Come visit at our office! Headquarters: Götgatan 23, 116 30 Stockholm, Sweden Team: Distributed across the Nordics

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Support Hours

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Email & Discord

Available: 24/7 (you can send anytime)
Response: Based on tier and business hours Business hours: Monday-Friday, 9 AM - 6 PM PT

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Phone Support

Enterprise only Hours: Monday-Friday, 9 AM - 6 PM PT
Request: Via your dedicated Slack channel or account manager

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What to Include

When contacting us, please include:

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For support requests:

  • Description: Clear explanation of your issue or question
  • Account: Your Organization ID or email
  • Context: What you were doing when the issue occurred
  • Expected: What you expected to happen
  • Actual: What actually happened
  • Attempts: What you’ve tried to fix it
  • Urgency: How urgent is this for you?
  • Screenshots: Visual evidence (if helpful)

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For sales inquiries:

  • Company: Your company name and size
  • Use case: What you’re trying to build
  • Requirements: Must-have features or compliance needs
  • Timeline: When you need to start
  • Contact: Best way to reach you

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For partnerships:

  • Company: Your company and what you do
  • Proposal: What kind of partnership
  • Value: How it benefits both parties
  • Timeline: When you’d like to start
  • Contact: Best person to discuss with

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Response Expectations

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We will:

✅ Acknowledge your message within stated timeframe
✅ Provide helpful, accurate information
✅ Follow up until issue is resolved
✅ Escalate if needed
✅ Keep you informed of progress

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We may:

⚠️ Ask for more information to help better
⚠️ Suggest alternative solutions
⚠️ Refer you to documentation
⚠️ Connect you with relevant team member

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We won’t:

❌ Ignore your message
❌ Provide inaccurate information
❌ Be rude or unhelpful
❌ Share your information inappropriately

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Language Support

Primary: English and Sweden Additional languages: Coming soon (Spanish, French, German, Japanese) For now: English-only for fastest support. Feel free to reach out in your language, but responses will be in English.

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Thank You

We appreciate you choosing Triform and taking the time to reach out. We’re here to help you succeed! Looking forward to hearing from you! 📧 Continue exploring the support documentation and join our Discord community for help.
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