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Getting Help

We’re here to help you succeed with Triform. Whether you have questions, need technical support, or want to provide feedback, we have multiple channels available.

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Support Channels

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Documentation

Start here — Most questions are answered in our comprehensive docs. Quick links: Search: Use the search bar (Cmd+K / Ctrl+K) to find answers quickly.

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Triton (AI Assistant)

Built-in help — Ask Triton directly in the Chat Panel. Triton can help with:
  • How to use features
  • Debugging errors
  • Building components
  • Best practices
  • Quick answers
Example questions:
  • “How do I deploy a Project?”
  • “Why is my execution failing?”
  • “What’s the best way to handle errors?”

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Community Discord

Join the conversation — Chat with other Triform users and our team. Discord server: discord.gg/triform Channels:
  • #general — General discussion
  • #help — Get help from community
  • #showcase — Share what you’ve built
  • #feature-requests — Suggest new features
  • #bugs — Report issues
  • #announcements — Product updates
Response time: Community-driven, usually < 1 hour during business hours Best for: Quick questions, community interaction, sharing ideas

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Enterprise Support

Premium support — Dedicated support for Enterprise customers. Includes:
  • Dedicated Discord channel
  • Phone support
  • Video calls
  • Custom onboarding
  • Quarterly business reviews
  • 99.9% uptime SLA
Contact: Your account manager or enterprise@triform.ai

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Common Issues

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Can’t log in

Try:
  1. Password reset (if using email auth)
  2. Check 2FA device is correct time
  3. Try different browser or incognito mode
  4. Clear cookies for app.triform.ai
  5. Check provider status (Discord, GitHub) if using OAuth
Still stuck? Email support@triform.ai with your email address

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Execution failing

Debug steps:
  1. Check execution logs in Properties → Executions
  2. Verify input payload matches schema
  3. Test each component individually
  4. Check Project Variables are set correctly
  5. Ask Triton: “Why did execution #[ID] fail?”
Still stuck? Share execution ID with support

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Deployment not working

Check:
  1. All components configured and tested
  2. Project Variables set for production environment
  3. API key has deployment permissions
  4. No circular dependencies
  5. Entry point is valid
Still stuck? Contact us with Project ID

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API requests failing

Verify:
  1. API key is correct and active
  2. Header format: Authorization: Bearer YOUR_KEY
  3. Content-Type: application/json
  4. Payload matches input schema
  5. Not hitting rate limits
Still stuck? Share request and response details with support

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Can’t find a feature

Try:
  1. Search docs (Cmd+K / Ctrl+K)
  2. Ask Triton: “How do I…”
  3. Check if it’s Pro/Enterprise only
Still stuck? Ask in Discord #help

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Reporting Issues

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Bugs

Found a bug? Please report it! Report via: Include:
  • What you were doing
  • What you expected
  • What actually happened
  • Steps to reproduce
  • Screenshots or video (if helpful)
  • Browser/environment info
We’ll: Triage severity Fix and update you on progress Credit you in changelog (optional)

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Security Issues

Critical: If you’ve found a security vulnerability: Report to: security@triform.ai Do NOT:
  • Post publicly
  • Exploit the vulnerability
  • Access other users’ data
We’ll:
  • Acknowledge within 24 hours
  • Investigate promptly
  • Keep you informed
  • Credit you in security updates (optional)
  • Reward responsibly disclosed issues
See: Security Overview for details

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Feature Requests

Have an idea to improve Triform? Submit via:
  • Discord #feature-requests channel
Good feature requests include:
  • What problem it solves
  • How you’d use it
  • Why it matters
  • Examples or mockups (optional)
We’ll:
  • Review all requests
  • Upvote popular ones
  • Add to roadmap if aligned
  • Update you on status
Popular requests get built faster!

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Feedback

We value your feedback to make Triform better. Share feedback on:
  • Product features
  • Documentation
  • User experience
  • Performance
  • Anything else!
Via:
  • Feedback icon in app
  • Discord #general
Your input shapes our roadmap. SLA credits: If we don’t meet guaranteed uptime, you receive service credits. See service agreement for details. Discord: discord.gg/triform
Twitter/X: @triformai
LinkedIn: linkedin.com/company/triformai

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Self-Service Resources

Before contacting support, try: ✅ Search documentation — Most questions answered here
✅ Ask Triton — Built-in AI assistant
✅ Search Discord — Community might have answered it
✅ Review execution logs — Error details help debug We’re committed to resolving all issues.

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International Support

Languages: Swedish, English and Finnish Regional data: EU Only

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Thank You

We appreciate your patience and partnership as we build Triform together. Your questions, feedback, and support help us improve every day. Happy building! 🚀
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